RLabs and JamiiX Mobile Counselling

The last week has been exciting at RLabs as their JamiiX counselling team have been working hard in changing the world one message at a time. JamiiX is a cloud-based solution allowing its users to manage conversations via various Social Network Chat and Instant Messengers. Typically described as a "Contact Centre on the Go". During a session the following is achieved per hour:

- Each advisor have an average of 40 users (250 - 300 users are assisted per hour)
- Average of 20,000 messages are exchanged per hour
- 5% of conversations during a session will receive an offline referral
- 2 out of 5 Users are new to the service
- Bulk of our users communicate via Mobile Chat platform MXit

What really excites us is when we hear stories of people whose lives are being changed because of the members of the community who sacrificially offer their time to help those in need. Today was another such day where one of the JamiiX Mobile Counsellors met with a subscriber to the service offline for further support. Well done to all at RLabs for the amazing work you are doing and we celebrate with you and the rest of the online community through the BEES Awards finalist nomination dedicated to you.

Launch of JamiiX in Europe

The second leg of the JamiiX World Tour was Helsinki, Finland where it would be the first time JamiiX will be made available to Europe. JamiiX is a Web 2.0 technology that manages and aggregates conversations via (Mobile) Instant Messengers and Social Networks in a central place. The story of JamiiX is that it is the first Web 2.0 technology conceived and developed on the "notorious" Cape Flats in the Western Cape, South Africa.

This European launch of JamiiX was a follow up of the Cape Town event a few weeks ago. With guests from various industries and technology companies including (Nokia, Mobile Brain Bank) including our hosts and partners (Pajat). The event was held at a stunning venue the Royal Ravintola Klub and Terrace where we welcomed the guests with some great South African tunes and Cape Town atmosphere.


The event was co-hosted by Aalto University and sponsored by SAFIPA. The evening was an opportunity to share the history of JamiiX and the people behind it as well as share some key points about JamiiX:

1. It is currently using the FREEmium model.
2. It is a distributed system to manage mulitple conversations via web
3. It is easy to register
4. It is hosted on the Cloud and make use of the Software as a Service (SaaS) model
5. JamiiX eXchanges have special features that was on demo to the crowd
6. Push Technology and conversation management tool is changing the way people will manage conversations
7. Introduction to the JamiiX Open API
8. JamiiX as Contact Centre 2.0
9. JamiiX on mobile


The partner in Europe was also revealed at the launch event with lots of interest from various sectors. The guests at the launch were able to play and test JamiiX after the presentation and Q&A session. Overall the JamiiX technology was very well received with possible contacts and clients to be revealed soon. Thank you to everyone who attended and Helsinki for opening the JamiiX doors to Europe. This adventure is also a testimony that innovations from the dusty streets of Africa can have a global impact. Well done to everyone at RLabs and the community who are the reason for celebrating. Next part of the journey will be in Amsterdam, Netherlands.

Source: Reconstructed Living Lab